1. Who we are
This website is operated by Elenor (“we”, “us”). We are responsible for the personal information you share with us through it. You can reach us at any time through our contact form by choosing “Privacy request”.
2. Information we collect
We only collect information that you choose to send us:
- Enquiries — your name, email address, phone number (optional), the topic you select, your message and, if you came from a product page, the product you asked about.
- Notify me requests — your name, email address, phone number (optional), an optional note, and the piece you would like to hear about.
- Letters from Elenor — your email address.
When you visit, our hosting provider processes the technical information any website receives — such as your IP address, browser type and the pages requested — in order to deliver the site and keep it secure. When you send a form, your IP address is also used briefly to limit repeated submissions; it is not stored with your message.
3. How we use it
- To reply to your enquiry and continue the conversation you started.
- To tell you once when a piece you asked about becomes available.
- To send Letters from Elenor, no more than once a month, if you subscribed.
- To protect the website and its forms from spam and abuse.
4. What we do not do
We do not sell or rent your information, we do not use it for advertising, and we do not take payments on this website. We do not add you to the newsletter unless you subscribe to it.
6. Service providers and third parties
We rely on a small number of providers who process information on our behalf:
- Supabase — stores the enquiries, notify-me requests and newsletter sign-ups you send.
- Netlify — hosts and delivers this website.
- Our email provider — a copy of each enquiry, notify-me request and sign-up is emailed to the studio inbox so a member of the team can reply to you.
- Email automation — when enabled, a copy of a new submission is also forwarded to an automation service that alerts our team.
If you choose to message us on WhatsApp (+91 94277 94173) or follow a link to Instagram, your conversation and use of those services are governed by their own privacy policies.
7. How long we keep it
We keep enquiries and notify-me requests for as long as we need them to respond and to keep a record of our correspondence with you, and newsletter sign-ups until you ask to be removed. You can ask us to delete your information at any time and we will do so unless we are required to keep it.
8. How we protect it
The website is served over an encrypted (HTTPS) connection. Submissions are stored with our database provider and can only be viewed by authorised staff through a password-protected administration area, where passwords are stored as one-way hashes. No method of transmission or storage is completely secure, but we work to protect your information and limit access to it.
9. Your choices and rights
You can ask us for a copy of the information we hold about you, ask us to correct or delete it, or withdraw from the newsletter at any time. Depending on where you live, you may have further rights under data protection law, including the right to complain to your local data protection authority.
To make a request, use the contact form and choose “Privacy request”. We will reply within one business day and may need to confirm your identity before acting on it.
10. Changes to this policy
If we change how we handle information — for example by adding a new form or service — we will update this page and the date at the top.
Questions about this page? Write to us.